SHIPPING POLICY
Shipping
We ship worldwide and are partnered with FedEx, DHL and Merchant Couriers for all Domestic and International Shipping. Standard Shipping within India is 3-5 Business days and 12-15 Business days for international Orders. In order to help sustain the environment with no unwanted Inventory burden certain Orders such as 'Fabric', ’Festive' etc are processed only after you have placed an order, all orders and may take 8-21 Business days for orders within India and 14-28 Business days for International Orders.
By placing the Order from Quirk Box website you authorize the service partner logistic/payment gateway to get in touch with you for any concern regarding their service.
Cancellation
In case of Cancellation of Order within 6 hours of Placing of Order. You are required to email us at shop@thequirkbox.com or call us on 91 9823911195, and we shall refund the full amount back to your account within 15 working days.
Orders during SALE period
Orders purchased on/during Sale or any Promotional Offer are not applicable for Returns or Exchanges. Due to volume orders during a Promotional Sale, orders may be delayed by a few days. Orders placed during/on Sale, may take an additional 8 Days.
Shipping Charges
Shipping for Orders placed within India using a Debit / Credit Card is FREE for all orders above Rs. 6000. Free Shipping is NOT applicable on/during Sale.
International Shipping rates are system generated and will be calculated based on your Location and Order Weight/Volume and will be notified to you at the time of check out.
Duties at destination is borne by the customer and it is specific to their local government taxes. We ship WorldWide.
Discount / Voucher Codes
If you have a Discount / Voucher Code, use it AFTER you ‘Add to Cart’ at the time of Check out, and it will calculate your Discount before you pay. Registration voucher code will not be applicable on/during Sale.
Tracking
Once you have placed your order, you will receive your Tracking Number/ID in Invoice in your email.
Third Party complaints: Any complaints/Legalities regarding any issues in terms of third party that is Logistic partner/Payment gate way has to raised against the same company and Quirk Box is not Liable for the same.
By placing the order and confirming you agree to all the terms and conditions of this website.
For any further Order/Shipping related query write to us at shop@thequirkbox.com.
RETURN & EXCHANGE
How do I initiate a return/exchange?
It is mandatory that you write to us on shop@thequirkbox.com with your Order No. and Full Name along with reason for Exchange within 7 days of having received your product. Once we have acknowledged your email, you will be required to ship your product back to us at:
Quirk Box, Flat no 401, Srvy. No-59/2/4 Alpine castle, Inside Midtown Boulevard, Sopan Baug, Pune 411001 Ph:9823911195 (Mon-Fri 11AM-6PM).
Upon receiving the product back in it's original condition along with it's tag intact, and Quality Check, we shall the initiate your refund or exchange as per your request.
We would require a further 8-14 Business Days to process your exchange. We typically Issue a Cheque or Wire it back into your account.
Return/Refund policy:
We have a no questions asked policy for any returns or exchanges made in their original condition within Seven (7) days since you have received the order unless specified on the product category. In case of any returns that are approved, the purchase amount will be refunded to the customer within 15 Business days upon receipt of return package in it’s original condition, along with the tag intact. Only the Amount of your Product will be returned. Transaction and Shipping Fees are Not Refundable.
The amount will be refunded online or via Cheque.
Refund mode:
Citrus Pay- Online transfer to the account.
Paypal- Refund by online transfer to account / cheque will be issued in customers name and couriered to their address.
Exclusion of Returns/Exchanges
Swim. Athleisure. Fabrics. Made to Order Products. Sarees. Orders or Orders from these have no returns or exchanges permitted.
Domestic Returns
In case of returns/ exchanges within India the shipment cost to us will be borne by the customer and the shipment cost to the customer is borne by us.
International Returns
In case of International Return/Exchange kindly ship the product out within 7 Business days of the receipt of the product and do share the tracking number and courier of the same with our customer care at shop@thequirkbox.com.
In circumstances of International shipments, the shipping charges/ customs to send the product back to us and further send the exchange to the customer internationally shall be paid for by the customer only.
Credit Voucher
In Certain Products, such as Sarees, Safas, Festive 2019 etc and other products mentioned on the Product page, are not valid for returns or exchanges. In case of returns/exchanges for such a product, you shall receive a credit voucher worth the value of your product, valid for 30 days. For Shoes, We do not have a return option, only an Exchange for Size is available within 7 Days.